Policies, Terms, and Conditions

About Us

Olde Town Auto Spa is conveniently located in the heart of Southern Ontario in beautiful Niagara on the Lake Ontario. We specialize in professional and concours quality car care products at affordable prices and have also expanded our operations to include performance aftermarket auto parts and accessories and exclusive detailing services.

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Olde Town Auto Spa was founded in 2012 because of a strong desire to introduce high quality detailing products and equipment to Canada at affordable prices.  For many years, these products were only available to professional detailers and suppliers and were very difficult for the enthusiast to acquire, unless they were willing to pay very expensive import and brokerage fees.  Olde Town Auto Spa has been successful in the securing only the best manufacturers and suppliers to our product family, and we are extremely exiting about making these products available in Canada.  Whether you are a detailing hobbyist or car enthusiast, or professional detailer looking for a place to source our products in bulk quantities, Olde Town Auto Spa is here to help.

Olde Town Auto Spa recognizes that that the quality and level of customer service in all industries, has decreased in recent years, and Olde Town Auto Spa intends to restore that old fashioned customer service.  In today's competitive marketplace, consumers have more options than ever before regarding where they spend their money and their time.  At Olde Town Auto Spa, we pride ourselves in customer service and satisfaction before, during and after a sale, and we would love the opportunity to earn your business and keep it.

We welcome all feedback and comments, so please email any questions or concerns to customerservice@oldetownautospa.ca , or visit our feedback section on the right side of our home page.

We hope you enjoy your shopping experience at Olde Town Auto Spa and please read all Policies, Terms and Conditions below before placing your order.  All orders placed with Olde Town Auto Spa, either by internet/web and e-mail, constitute the acknowledgment and acceptance of all Terms and Conditions listed below.

 

Payment Options

All prices and dollar amounts on this site are in $ CDN dollars. Olde Town Auto Spa accepts the following credit cards: Money Order, VISA, Master Card, American Express and Paypal. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by an Olde Town Auto Spa customer service representative if extended processing is required to complete your transaction request through our web site.

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Pricing and Errors

All pricing and product specifications are subject to change without notice. Every effort is made to maintain current pricing and accuracy in our website, however pricing, description, and graphics may be incorrect. We reserve the right to refuse these orders. All sales are final, except where specifically stated.

Note

Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon confirmation of your order.

 

Price Match Guarantee

In an attempt to provide increased value and service to our customers, Olde Town Auto Spa offers a Price Match Guarantee on most in stock items.

Olde Town Auto Spa will match any competitors' current advertised price, with any qualified Canadian online authorized reseller.

  Online customers must provide a link to the product on the competitors' website for the item to be verified, prior to any price match approval.

At time of price match request the item must be in-stock (readily available for sale and immediate delivery) and verified by our staff prior to approval.

All online price match requests must be submitted to: sales@oldetownautospa.ca 



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Terms & Conditions:



Item(s) must be identical brand/make/model (ie: manufacturers SKU#, UPC code) and available within Canada through an authorized Canadian dealer. Any conditional offers, exclusions and/or restrictions regarding limited quantity eligible for purchase will be applied.

Prices offered by competitors must be in Canadian dollars, and will be adjusted for any of the following applicable fees, taxes and/or charges including shipping, handling and/or environment.

 Olde Town Auto Spa Price Match does not apply to typographical or advertising errors, misprints, restricted offers, mail order offers, mail-in rebates, coupons, bonus and time sensitive offers, limited or minimum quantity orders, service packages, rain checks, bundled items, liquidations, clearances or close-outs.

The terms and conditions of the Price Match Policy are subject to change without notice. Olde Town Auto Spa reserves the right to limit all approved Price Match items to one (1) per household, and decline any Price Match at its sole discretion.



* Olde Town Auto Spa’s Price Match Guarantee is based upon a competitor’s good faith and reasonable pricing. Olde Town Auto Spa reserves the right to limit quantities sold to an individual customer. The price match guarantee does not apply to competitor’s advertising that states “limited quantities”, “clearance”, or “close-outs”.   Olde Town Auto Spa retains the right of refusal relative to our Price Match Guarantee, when and if, at our sole discretion may deem a competitors lower price to be unreasonable.  A product will not qualify for our Price Match Guarantee if it is sold on Amazon or eBay, and the competitor company must have a physical address and telephone number.

*We do not price match any items shipping from outside of the Canada. All items being considered for our price match guarantee must be in stock at the time of the price match request.

*Olde Town Auto Spa reserves the right to modify the terms of our price match guarantee from time to time.

 

Privacy

Olde Town Auto Spa makes every effort to keep your personal information private and secure.

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When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

 

Sharing of Personal Information

Olde Town Auto Spa uses other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, & an email service provider to send out emails on our behalf.

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When you order products from Olde Town Auto Spa, we will share your name, email address, shipping address & order contents only as necessary for the third party company to fulfill your order. Any information obtained by Olde Town Auto Spa is never disclosed for purposes other than why it as collected. Olde Town Auto Spa does not distribute, sell or otherwise make available, customer information to third parties under any circumstances except those described above. 

 

Personal Information Security

The security of your personal information is important to us. Olde Town Auto Spa's secure servers protect your information using advanced encryption techniques and firewall technology. 

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When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Services to facilitate your order by using the same SSL technology. Olde Town Auto Spa’s website uses a secure SSL certificate which keeps your info safe, this includes payment info. No credit card numbers are ever stored after a sale, and our site is linked directly to the payment gateway where the information is sent, processed and approved.

 

Email

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Olde Town Auto Spa site. The choice to enroll for our newletters and other publications is at your discretion, and you may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

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Olde Town Auto Spa uses "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Contest Entries

If you enter a promotion or contest on our site, we require that you provide certain personally identifiable information, including but not limited to your name, address, favorite sports & activities, computer specifications, & website usage preferences.

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This information is necessary to process your application and/or complete entry, contact you in response to your contest participation, and to improve the Olde Town Auto Spa customer experience. Types of promotion or contest related communications include complete entry confirmation emails, confirming your participation in a given promotion or contest, Thank You Emails thanking you for participation in a given promotion or contest, congratulations emails advising you that you may have won or advanced to a new stage of a promotion or contest, and invitation emails to future contests & events.

 

Links

Olde Town Auto Spa’s website may contain links to other websites. Olde Town Auto Spa. is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our privacy policy only governs information collected on www.oldetownautospa.ca.

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Changes in Our Privacy Policy

From time to time, our information practices may change. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Returns

At Olde Town Auto Spa, Customer Service is our top priority. It is important to us that you are 100% happy with your purchase. If you are not completely satisfied with your purchase, Olde Town Auto Spa will gladly accept the return or exchange of products within 14 days of receipt of your order based on the following terms and conditions;

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In order for an item to be considered for a refund or exchange, customers must contact our Customer Service Department at customerservice@oldetownautospa.ca to receive a Return Authorization number prior to making any returns. Products returned without authorization will not be accepted.

All refunds are processed, less shipping and handling charges for items returned unused, in new condition with original packaging and in saleable condition within 14 days of your receipt of the order.   

In the case of a manufacturer's defect, we are able to provide either a full refund or a replacement if the item is returned to us accompanied by a Return Authorization number and authorization from the manufacturer to process a warranty replacement.  If the item is no longer obtainable, we are not able to provide a replacement. Olde Town Auto Spa reserves the right to replace with a similar product or provide a refund.

Actual shipping charges are non-refundable and are the responsibility of the customer on all returns and exchanges, unless an error has occurred on our part. Original shipping charges will be deducted from all refund or credit amounts. Please note, any and all returns or exchanges must be postmarked within 14 days of package receipt for returns. 

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.

Any order that qualified for free shipping will have the free shipping offer void and charges will be deducted for that particular order.

*A 20% restocking fee will be charged on some returned item(s).

** Items found to be used, missing the product or/and packaging will not be refunded.

***Special Order items are non-returnable.

 All sales become final after 14 days of receipt of your order.

 

Manufacturer Warranty

All electronic items including machine polishers are covered by a Manufacturer's warranty.  Any items that are believed to be defective or require repairs, it is the responsibility of the customer to file a warranty claim with the manufacturer.

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Should the manufacturer authorize a replacement item under their warranty, Olde Town Auto Spa will provide the replacement item only when authorized to do so by the manufacturer.  We are glad to assist in the warranty claim procedure, however, defective items should not be returned to Olde Town Auto Spa;

 

Shipping Policy

All orders over $150.00 (taxes not included) will receive free shipping compliments of Olde Town Auto Spa*. All other orders are shipped prepaid by the customer by your choice of shipper.

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For your convenience, Olde Town Auto Spa has integrated shipping modules by Canada Post and UPS directly into our website to assist you with your shipping choices. You can select the method of shipping you prefer at time of purchase. All in stock orders usually ship next business day if received before 2:00 pm EST**.   

For all customers living in Niagara on the Lake and immediate area, local pick up is also available free of charge. Please email customerservice@oldetownautospa.ca to make pick-up arrangements. 

All orders placed made after 2:00 pm EST will be processed the following business day and processed for shipping the next business day.

* All orders that qualify for free shipping will be shipped by Canada Post Expedited Parcel Service.  Free shipping only applies to addresses in Canada within normal Canada Post delivery areas, on orders with total weight equal or less than 50 lbs. Oversize and overweight items are excluded from this offer, and will be subject to additional shipping charges.  Canada Post Expedited Parcel Service includes $100.00 shipping insurance for loss or damage and can take anywhere between 1 and 7 days to be received.  Please visit Canada Post for more details.

** While we endeavor to process orders placed before 2 pm EST on the same business day, unfortunately, some minor delays in processing may occur.  You will be notified by email once your order is being processed and advised of any unforeseen delays with your order.

 ***During cold weather months there is a chance that products may freeze in transit; therefore ordering liquid products during extreme temperatures is at the risk of the customer.

**** Delivery times vary with shipping method and customer location.

***** All products are shipped using carrier-approved materials and methods. All products are also carefully packed to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Any damage is the responsibility of the carrier, and not the responsibility of Olde Town Auto Spa. Therefore, you must make all damage claims to the carrier.  In case of damage, retain all cartons, packing materials and damaged products for the carrier to inspect.

 

Special Order Items

Special Order items are products not normally stocked by Olde Town Auto Spa but are available to us through our large network of distributors directly to our customers.  

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Unfortunately, because our warehouse space is limited, Olde Town Auto Spa cannot stock everything, but to ensure you have the largest selection possible, we offer our Special Order Program.   

However, in order to supply our customers with a large variety of parts and accessories from leading manufacturers, the Special Order Program does have some conditions limitations.  There will be no cancellations or returns for on Special Order items.  

All special orders are processed in a timely manner, and it usually takes 14 days for Special Order items to arrive at our warehouse.  In some circumstances, Special Order items can be dropped shipped to you directly from our distributor.  Refusal of a Special Order package does NOT warrant a return for refund or credit.

Please be sure to contact Olde Town Auto Spa at customerservice@oldetownautospa.ca to confirm the proper fitment and application of the item you are ordering.